The scandal at the airport in Poznan. Last night, passengers with bristles instead of air to reach Goleniow, arrived at the airport after seven hours, because they had to travel by bus.

Passengers on a Wednesday instead of by plane from Poznan to Goleniów have to travel by bus, are outraged by the attitude of operating the airport. - If someone had told us right away, even on the train zdążylibyśmy - says one of the passengers - After three hours of waiting we had to ask for something to drink or eat.

Flight from Krakow and Szczecin was to last just over two hours. In Poznan, was planned stopover in the chair. 19th But after the plane settled on the airport, passengers were turns out the machine.

http://www.youtube.com/watch?v=0b_hUI3_V5Y

- Ignorance and arrogance. Zero respect for the customer. Every quarter we hear mixed messages through a megaphone - resented the passenger from Kolobrzeg. - Nothing can be learned and the last evening train to Szczecin leaves the chair. 20.30. Only that has not been our luggage.

O h. 20 flights at all times remain on schedule as delayed so the passengers had hoped that they will continue their journey. They waited. At approx. 21, it turned out that the plane will not start now.

- It is lightly - says Artur Masojć, one of the passengers. - None of us do not care. Time is running out. If information about the liquidation of the flight appeared earlier, we would go on the train and at night we would be at home.

Meanwhile, the bus passengers who had to take the bristles appeared at approx. 22nd Passengers demanded lunches and got it only after the intervention. Bus hit the road.

- I'm from Koszalin. My car is standing in the parking lot in Goleniów. I still have the energy to lead - said another passenger.

- Sorry for the situation of passengers. The cancellation of the aircraft was przeciwoblodzeniowego system failure. The problem was detected by the pilot after landing in Poznan - said Jacek Balcer, chief marketing officer Eurolot. - Tried to download the mechanics in place of Poznan, which could be repaired. Unfortunately, such a person was not there. We considered the possibility of bringing a mechanic from Warsaw, but after tests it was impossible. Then we knew that the flight is canceled and this information passed on. You should notify your handling agent, which provides the transport instead of the plane, for which of course we pay. Only if the passenger waiting over three hours to transport a replacement, is entitled to reimbursement for the plane ticket. The website Eurolot's email address to which complaints can be sent.

According to airport spokeswoman cruise passengers Messages posted K2037 / 8 reflect the information from the airline.

- Yesterday evening, most of the passengers, traveling in the main hall, was in constant contact with representatives of the handling agent. Travelers also receive printed with information about
their rights - says Hanna Surma, head of communications airport Poznań-Ławica. - Upon receipt of the decision to cancel flights on the route-SZZ POZ and POZ-KRK, organizing meals for travel and transport replacement workers handling agent immediately joined the action. Complaints, complaints or claims for damages must be made with the carrier whose customer is the passenger. I am very sorry that this was the case for Banks and passengers are many disadvantages.